For health and hygiene reasons, we are unable to offer any returns on perishable items or beverage items. We apologise in advance for this.
If for any reason you are not happy with the goods you have received, please contact us within 24 hours on firstname.lastname@example.org.
We pack our products with care and hope you receive them in perfect condition. If, however your order is damaged in transit we will replace it at no extra cost or give you a full refund. Please contact us within 24 hours of delivery via email (see our contact details). In some cases we will require evidence of the damage.
Refunds will only be issued on a case by case basis.
In the case of a refund, if your return is approved, your refund will be processed, and a credit for the purchase price of the specific item will automatically be applied to your credit card or original method of payment, within 25 days.
In the case of an exchange, if your return is approved, your exchange will be processed and we will attempt to deliver your exchange items within 14 days.
Late or missing refunds
If you haven’t received an approved refund within 25 days, please contact us at email@example.com.
If the item you received was sent to you as a gift from a third party, all conditions relating to returns and refunds and exchanges as detailed above apply.
Any breakage, theft or delivery issues must be notified immediately and the delivery note amended accordingly (where applicable). In all instances, we must be notified within 24 hours of the scheduled delivery day.