Mainland UK delivery
We use DPD as our delivery partner. DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email – so you don’t have to wait in all day.
Additionally, you can watch the progress of your delivery driver on a real-time map.
If your plans change and you’re not able to sign for your order, DPD offer a range of ‘in flight’ options such as: deliver to neighbour, have the parcel delivered to a safe place or collect your parcel from a local pickup shop (restrictions apply to the last option).
Please note while we endeavour to get your order to you in the stated time frame, Kolamba at home cannot be held responsible for our courier’s failure to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will, however, make our best efforts to correct the problem.
If delivery fails on the selected day, it will NOT be reattempted the next day.
Under these circumstances, please contact our Customer Care Team by emailing firstname.lastname@example.org to discuss your issue.
Please refer to our Terms of Service for further information.